Customer Service Agent - Call Center (Banking Sector) - Semarang

Infomedia Nusantara is seeking a dedicated and customer-focused Call Center Agent to join our team in Semarang, Jawa Tengah. In this role, you will serve as the first point of contact for banking clients, ensuring their inquiries and needs are addressed promptly and professionally. Our call center operates 24/7, providing exceptional service to clients across Indonesia.

As a Call Center Agent at Infomedia Nusantara, you will be responsible for handling inbound and outbound calls, resolving customer issues, and ensuring a seamless customer experience. Our team is committed to delivering outstanding service, and we offer a supportive work environment with opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries related to banking products and services.
• Handle inbound and outbound calls with a friendly and professional demeanor.
• Document customer interactions and maintain accurate records.
• Assist customers with account-related issues, including balance inquiries, transaction verification, and dispute resolution.
• Provide product and service information to customers in a clear and concise manner.
• Follow up on customer complaints and escalate issues to the appropriate departments when necessary.
• Adhere to company policies and procedures, including data privacy and security measures.
• Participate in regular training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role, preferably in the banking sector.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and meet service level agreements.
• Proficiency in using CRM software such as Salesforce or Zendesk.
• Good understanding of banking products and services.
• Ability to multitask and manage multiple calls simultaneously.
• Familiarity with Indonesian language (Bahasa Indonesia) is a must.
• Willingness to work rotating shifts, including weekends and holidays.

🛠️ Keahlian

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